How To Verify My Account? (KYC)

To unlock the full range of Grineo features, users need to complete the KYC (Know Your Customer) process.

KYC identity verification is a regulatory requirement that helps keep the platform secure and compliant.

Here’s a step-by-step guide on how it’s done!

Getting Started

To get started, open the Grineo app and click on the “Dear Customer” tab.

How To Verify My Account

From there, go to the Personal Info tab.

Tap the “Personal Info” tab to get started with the verification process.

Enter Your Information

In the Personal Info section, provide your name, surname, and date of birth.

This allows you to explore the app interface and perform crypto operations.

 Personal Info

To be able to order a Grineo card, please complete the Know Your Customer (KYC) procedure. The second step is Contact Info.

Contact Info

Go to the Contact Info tab in your account settings. Add your residential address and phone number.

Note: You’ll need to verify your phone number. Once you’ve entered it, you’ll receive a confirmation SMS code.
Enter the code you received and click on the “Verify” button.

If your verification was successful, you’re all set to proceed to the final step – the KYC section.

KYC Section

The KYC process involves using a photo of yourself and your identification document to verify your identity.

Get your document (a driver’s license or passport) ready, and then tap Start.

First, you’ll be prompted to upload your ID.

When prompted, permit Grineo to access your camera and capture a photo of the document, then click “Upload.”

Then, you’ll be prompted to take a photo of your face to complete the verification process.

Wait for Confirmation

Once you’ve uploaded your ID and selfie picture, your data will be under review, typically taking up to 24 hours.

You will receive an email notification once the verification is complete.

That’s all there is to it!

If you encounter any issues or have questions during the process, don’t hesitate to reach out.

Our support team is ready to assist you through the in-app chat or via email at support@grineopay.com.

We’re always here to help!